Every complaint gets an answer
If something has gone wrong with your chit, gold loan or microfinance account, here is exactly who to speak to, what we will do and how long it will take.
Last updated: on client approval
Three levels
How your complaint moves forward
At every level you get a reference number and a timeline. If one level does not resolve it, move to the next.
Branch manager
Raise it at your branch, in person or by phone. Most issues are settled here, on the spot or within a few days.
Grievance officer
If the branch has not resolved it, write to the grievance officer at the head office. Your complaint is logged in writing with a reference number.
Registrar of Chits or the regulator
If you are not satisfied with our reply, you may approach the Registrar of Chits for your district under the Chit Funds Act, 1982. For gold loan or microfinance complaints, you may approach the relevant regulator.
01What this page covers
This page applies to complaints about any service provided by AROKK Financial Services.
- Chit funds — auctions, dividends, subscriptions, prize money and surety documents
- Gold loans — valuation, interest, charges and redemption of jewellery
- Microfinance — group formation, instalments and centre meetings
- Staff conduct, service delays and errors in documents or receipts
02How to raise a complaint
You can complain in any of these ways. Every complaint is logged and given a reference number.
- In person at your branch, to the branch manager
- By phone on 89257 27728
- On WhatsApp, using the form below
- In writing, by letter to the head office address
To help us act faster, include your name, mobile number, branch, your chit or loan number, and a short description of what happened.
03Timelines we follow
Each level has a published timeline. The exact number of days will appear here once confirmed.
- Acknowledgement — a reference number as soon as the complaint is received
- Branch resolution — within — days
- Grievance officer — within — days
- If we need longer — we tell you why and give a revised date
04Grievance officer
Details of the officer responsible for level 2 complaints:
- Name: pending
- Designation: Grievance Officer
- Phone: 89257 27728
- Email: arokkfinance@gmail.com
- Address: No. 34, John Selvaraj Nagar, Kumbakonam – 612 602
- Hours: Mon – Sat, 09:00 AM – 06:00 PM
05Fair practice commitments
These are the practices we commit to with every member.
- All terms and charges are given in writing before you join or borrow
- Documents are explained in Tamil
- A receipt is issued for every payment you make
- Recovery is carried out without threats, humiliation or calls at unreasonable hours
- Pledged jewellery is sealed and stored safely; auction is a last resort and only after notice
- Your personal information is handled as set out in our privacy policy
Draft for review. The final wording, timelines and officer details will be published after the client's legal review.
Log a complaint
Send us your complaint
Fill the form and a WhatsApp message opens with your details. Your complaint is logged and you are given a reference number.
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Nothing opened? Write to us at arokkfinance@gmail.com.